General

These terms and conditions will apply to all transactions placed online with Tact Enviro Limited. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.

By using this site you are agreeing to these terms and conditions.

Orders

We are pleased to accept orders by any of the following methods. Online transaction via secure server. All credit / debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Delta, Switch, Maestro and Solo. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders will be accepted or processed without a valid card payment in the name of the registered cardholder.

The web price includes VAT at 15%. To calculate the tax free value of the goods divide the price shown by 1.15.

Delivery

We aim to dispatch your order within 2 working days of receipt. However, occasionally we may be out of stock in which case we will advise you immediately. We will then aim to dispatch within 3 weeks. During the spring and summer months our factory is working to capacity and large items such as tennis courts may be subject to a slight delay. If you are considering purchasing a large item please contact us for consultation regarding delivery timescales.

We normally send goods via a courier company on a 'next working day' service within the UK. Shipments to Ireland will take 3-4 days. Low weight items e.g. a single tile, will be sent by Royal Mail. Larger orders (typically over 60sqm) may be sent by Palletline on a 2-3 day service. Delivery to the Irish Republic will take 4-5 days.

Delivery costs are based on the weight of the items and are banded in 10kg band weights up to 200 kg over which a pallet rate applies. Within the UK, delivery to the Scottish Highlands, Northern Ireland and outlying islands will attract a surcharge.

All deliveries sent by a carrier will have to be signed for. Please advise of any height/width restrictions for delivery lorries.

All goods are subject to availability.

In the event that we are unable to supply your goods within thirty days, we will inform you immediately and advise you of the expected delivery date. Outstanding orders / items can be cancelled at any time. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt.

If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier.

Returns and exchanges

• We offer a full money back guarantee.
• You have 30 days from receipt in which to return your order.
• You will have to pay the return cost of postage or collection can be arranged at your cost for larger items.

We want you to be entirely satisfied with every purchase made from Tact Enviro Ltd and are proud of the quality, range and advice that we offer. If you wish to return an item for exchange or you have decided not to keep it (cancel your contract);

• Please contact us within 5 working days from the day after the delivery day
• Contact us via Email, fax or in writing
• Please complete the details on the returns note, supplied with goods (returns notes also available by clicking on the link below)
• Return it to us with the products original packaging and labels within 30 days of receipt.
• All goods to be in a new and unused condition together with a copy of your original receipt.
• We recommend that all items returned to us to be sent Royal Mail special delivery with insurance paid as a minimum. Alternatively collection can be arranged by us. You will be charged for the collection cost and a restocking charge.
• If you feel the goods are faulty please contact us immediately and we will then contact you to resolve the matter, the above conditions also apply.
• Full returns address with daytime telephone number and email address.
• This returns policy does not affect your statutory rights.

Products, Prices & Content

Whilst every effort is made to ensure the pictures and colours depicted on the site match as closely as possible those of the actual product due to technical limitations, some colours may vary.

All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated.

Prices, product descriptions and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions.

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.

We reserve the right to alter our prices and specifications without notice.

Ownership of Goods

All items supplied to the customer remain the property of Tact Enivo Ltd until final payment of all sums owing in respect of those goods has been received in full by us.

Comments & Complaints

If you wish to comment or complain about any aspect of your dealings with us please write to Tact Enivro Ltd, Portfield Farm, Langport, Somerset TA10 0NJ, telephone 01458 253395 or email to info@tacttld.com and we will reply within five working days of receipt.

Privacy Policy

We will collect and store any personal data that you may volunteer whist using our services, e.g. placing an order, joining our e-mail newsletter or entering a prize draw or competition.

The type of information that we will collect will include - Your title and name, known address, contact telephone numbers, e-mail address, order and payment details. Details may be forwarded securely to other parties in order to fulfil this order only. These will include delivery and payment partners.

We will collect and store information about you to allow us to firstly, process and fulfil any order requirements and secondly to provide you with information to keep you up to date on products, services or promotions we run from time to time. We may also use your information to contact you for market research purposes by email, phone or mail. You can opt out of this at any time, either by writing or emailing us.

Individuals registering their details or subscribing to the newsletter online may do so on the understanding that they are aware of the intended purpose for the collection of data. An opt-out option is available by clicking on the unsubscribe link in the newsletter we may send you.

In addition to the Information that you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small files stored within your web browser from our website. Cookies do not collect personal information about you nor do they allow us to access your computer in any way. All information is collected lawfully and in accordance with the Data Protection Act 1998 .

We use tracking cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and no personally identifiable information is stored.

You can choose to accept or decline cookies. All web browsers automatically accept Cookies, you can modify your browser security settings to block Cookies although you should be warned that changing Cookie settings can adversely effect the performance of our website.

Links to other websites.

Our website may contain links to other websites or services. You should note that we are in no way responsible for the content or privacy policies these websites / services may have in place and advise that you use caution and refer to these websites own Privacy statements and terms.

Security

We would like you to be confident about ordering online, we use secure socket layer (SSL) technology to ensure that your details are safe and information you provide is fully encrypted so that it cannot be read by third parties. Your browser will confirm that you are shopping in a secure environment by showing a locked padlock icon or an image of a key in the bar at the base of your screen.

Copyright ©

The contents of this site and other publications from Tact Enviro Limited are owned or licensed to Tact Enviro Limited or are used with permission by the owner, Reproduction strictly by permission only.